Contact Us
Effective date:
We're here to help
Have a question about your account, a payment, or a certificate? Reach out to our team and we'll get back to you within one business day.
Support & Billingsupport@sharecerti.comFor account issues, payment queries, or refund requests.Business & Partnershipssupport@sharecerti.comFor enterprise plans, API access, or partnership enquiries.Privacy & Datasupport@sharecerti.comFor data access, deletion requests, or DPDP Act 2023 queries.
Response Times
- General supportwithin 1 business day
- Billing & refund querieswithin 3 business days
- Data access or deletion requestswithin 5 business days
Before You Write
You may find a quicker answer in:
- Billing page — check your credit balance and payment history.
- Refund Policy — for credit pack refund eligibility and timelines.
- Delivery Policy — for certificate delivery issues.
Business Information
ShareCerti
Digital certificate and badge generation platform
Email: support@sharecerti.com
Website: sharecerti.com
Service: Software as a Service (SaaS) — digital only